Frequently Asked Questions

Everything you need to know about your VTOMAN power solutions.

How long does shipping take for my order?

Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days depending on your location.

What is the return policy for VTOMAN products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of delivery for a full refund.

Do VTOMAN portable power stations come with a warranty?

Yes, all VTOMAN power stations come with a standard 24-month warranty that covers any manufacturing defects or hardware issues under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.

Can I use solar panels from other brands with VTOMAN stations?

Yes, our power stations are compatible with most third-party solar panels as long as they have the correct voltage output and a compatible DC connector.

How do I track my shipment?

Once your order ships, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.