Returns & Exchanges

At VTOMAN, we stand behind the quality of our power stations and solar solutions with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a streamlined return process to ensure your power needs are always met.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Shipment

  Securely pack the device in its original packaging, including all cables, accessories, and documentation to ensure the product remains undamaged during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use a trackable shipping service to send the unit back to our designated inspection facility for verification.

• 4.
  Inspection and Refund

  Once our technicians confirm the item’s condition, your refund will be processed to your original payment method within 7 to 10 business days.